Home Upgrade Grant 2

The Home Upgrade Grant is a government funded energy efficiency scheme designed to improve the energy efficiency of low income, energy inefficient, off-gas homes.

If you think you may be eligible, you can:

Register your interest online

Coventry City Council have successfully applied for £2.8 million from the Midlands Net Zero hub to support approximately 150 homes across Coventry. We will be delivering the scheme in partnership with our customer journey support, Act on Energy and our delivery partner E.ON.

The scheme will use a whole house retrofit approach based on appropriate measures identified through a retrofit assessment. Measures could include, air source heat pumps, external or cavity wall insulation, loft/roof insulation and solar PV depending on the suitability of your property.

The scheme will improve the energy efficiency of homes, helping to reduce energy consumption and fuel bills in addition to increasing thermal comfort. The scheme will also help to reduce domestic carbon emissions and reduce fuel poverty levels in the City.

To be eligible for this grant you and your property will need to meet the following criteria:

  • have a combined annual income below £36,000. If it is a private rented property, the tenant needs to fulfil this criteria.
  • Or be living in an area automatically eligible for the scheme – this will be checked when you apply.
  • Your property must have an EPC of D or lower
  • Your property must be off the mains gas grid
  • You must own or privately rent your property

If you privately rent your property, your landlord will need to consent to any works taking place and will need to provide a contribution to the cost of the works (a minimum of 1 third of the total cost) Funding will also be limited to landlords with 4 or fewer properties and funding can only be used to support rented properties with an energy performance certificate of D or E. If the property is rated F or G the landlord must have a registered exemption under the Energy Efficiency Regulations 2015.

If you have any questions about the scheme, please contact Act on Energy on 0800 988 2881.

Before taking part in the HUG2 scheme, please read our privacy notice [https://www.coventry.gov.uk/home-energy-warmth/home-upgrade-grant-hug/2].

Please also read our scheme administrator, the Midlands Net Zero Hub's HUG2 privacy notice [https://www.coventry.gov.uk/downloads/download/7658/midlands-net-zero-hub-hug2-privacy-notice] to understand how they will use your data as part of the scheme.

Coventry City Council Privacy Notice for Home Upgrade Grant 2 (HUG2)

Coventry City Council complies with the Data Protection Act and the UK GDPR and is registered with the Information Commissioner’s Office (ICO) as a Data Controller.

This Privacy Notice explains how personal information is going to be used, what for, who it will be shared with and why.

Why we collect and use Personal Data about you

We collect and hold personal information relating to your participation in the Home Upgrade Grant 2 (HUG2), delivered by Coventry City Council and its delivery partner, E.ON. The scheme is administered by The Midlands Net Zero Hub (MNZH) on behalf of the Department for Energy Security and Net Zero (DESNZ). Act on Energy (AOE) are the customer journey support for HUG2.

Coventry City Council use your information for:

  • Confirming and reporting on your eligibility for HUG2
  • Funding compliance and reporting on the Scheme to the funding provider DESNZ
  • Auditing and to detect fraud and multiple grant claims

We process personal data because it is necessary to comply with our legal obligations and our lawful basis is public task.

What information do we collect about you?

In order to confirm eligibility for the scheme, we may need to collect and process the following personal information:

  • Your Home addresses and property details if you are applying, or being referred, for installation of a measure
  • Your contact details - and owners (if different) including if you are offered an installation but do not accept.
  • Eligibility and funding - details about how and why you were identified for participation in HUG 2 and details about any financial contributions you have made towards the cost of the installation, including tenure, benefit eligibility, income status and details of any additional funding used to support the installations, for example from the owners, landlords or other third parties.
  • Measures installed - details of the energy efficiency measures or low carbon heating system installed, including type, size and cost.
  • Property heating scores - pre- and post-installation property Standard Assessment Procedure (SAP) or Reduced Data Standard Assessment Procedure (RdSAP) assessments with scores.
  • Details of installers in relation to each installation of a HUG 2 measure, including your contact details and any relevant accreditation or registration information and install details.

The above information will also be processed by, Act on Energy, Midlands Net Zero Hub, E.ON and Department for Energy Security and Net Zero for the purposes of delivering, monitoring and evaluating the HUG2 scheme, and for research and fraud prevention.

Who we share your personal Data with

We will share data with:

  • the Department for Energy Security and Net Zero (DESNZ) and its delivery, research and evaluation partners
  • Act on Energy
  • Midlands Net Zero Hub
  • E.ON and their subcontractors, installers, assessors and Trustmark
  • Other Coventry City Council departments

We will not normally share your information with organisations other than our partner organisations without your consent, however, there may be certain circumstances where we would share without consent such as where we are required to do so by law, to safeguard public safety, and in risk of harm or emergency situations. Any information which is shared will only be shared on a need to know basis, with appropriate individuals. Only the minimum information for the purpose will be shared.

DESNZ may also share your data with other government departments and organisations administering other energy efficiency government schemes. Personal data shared may be stored on the DESNZ’s IT infrastructure and may therefore also be shared with DESNZ’s data processors Microsoft and Amazon Web Services. This means your data may be transferred and stored securely outside the UK or European Economic Area.

Please read DESNZ's privacy notice [https://actonenergy.org.uk/wp-content/uploads/2023/06/Annex-5-Privacy-Notice-for-installers-householders-and-landlords-Nottingham-Midlands-NZH.pdf] before taking part in the scheme.

How long will we keep your information?

We will only keep your information for as long as we need to so we can give you the service you need unless we must keep it for legal reasons. We will store your personal data for 10 years after the end of the scheme.

Your Rights

You have the right to:

  1. Ask to see the personal information we hold about you
  2. Withdraw consent (see below)
  3. Ask us to change information we hold about you if it is wrong
  4. Ask us to delete the information we hold about you
  5. Ask us to limit the way we use your personal Information
  6. Ask for human intervention regarding decisions made about you by a computer
  7. Data portability (have your data transferred to another Authority)
  8. Complain to the Information Commissioner’s Office

To exercise any of these rights please contact the Climate Change and Sustainability Team and/or email eco@coventry.gov.uk [mailto:eco@coventry.gov.uk]


You have the right to submit a complaint if you are unhappy with the way your request is handled or disagree with a decision made by the council regarding your data. In these circumstances you can contact the Data Protection Team (DPO) and request a review of the decision. dpoteam@coventry.gov.uk [mailto:dpoteam@coventry.gov.uk]

If you are not satisfied with any outcome from the DPO you may wish to apply to the Information Commissioner’s Office at:

The Information Commissioner’s Office,
Wycliffe House,
Water Lane,
SK9 5AF.

Date of last review: October 2023