Theme 2: Targeted and crisis support
We will provide good quality accessible advice and support to ensure people can resolve their housing problems in a way that is long lasting. Where people do find themselves homeless and in need of emergency accommodation it will be of good quality, appropriate and conducive to their health and well-being. Targeted support will be provided for individuals and households who find themselves in crisis;
|
|
Action |
Lead responsibility |
Date |
Evidencing success |
What success looks like |
Underpinning principle |
|---|---|---|---|---|---|---|
|
T2.1 |
Create a formal process to analyse rough sleeping trends to help understand what has led to an individual's rough sleeping and design and flex services to address this |
RSM & HHCPL |
April 2025 |
Delta indicators report and dashboard WMCA comparison data |
There is a Reduction in the number of RS found through a targeted approach |
Partnership ILC&H Intelligence led |
|
T2.2 |
Across the homelessness partnership create appropriate accommodation pathways for households that are homeless (families, singles, women, under 25s, DA survivors) ensuring crisis and targeted support is available and accessible if needed and is delivered in a trauma informed way
|
HHCPL |
March 2026 |
Reduction in numbers of people returning as homeless (revolving door) through sustaining appropriate accommodation |
The offer of support is varied accessible and appropriate for those who require it |
Partnership ILC&H Intelligence led |
|
T2.3 |
Support rough sleepers across their period of homelessness, ensuring rough sleeping is prevented wherever possible, that it is rare in occurrence, it is brief where it is unavoidable and re-occurrences or returns to rough sleeping are prevented. |
RSM |
April 2025 and on-going |
Data indicators report and dashboard WMCA comparison data |
There is a Reduction in the numbers of RS found When people are rough sleeping, it is rare, brief and non-reoccurring. |
Partnership ILC&H Intelligence led |
|
T2.4 |
Work with partners to ensure we are able to provide a quick, responsive, flexible and creative approach to helping someone to end their rough sleeping. |
RSM |
April 2025on-going |
Delta indicators report and dashboard WMCA comparison data |
There is a reduction in the numbers of RS found When people are rough sleeping, it is rare, brief and nonrecurring |
Partnership ILC&H Intelligence led |
|
T2.5 |
Review our ending rough sleeping plan and service offer to ensure it is person centered, and creative and is designed and delivered to support people to maintain accommodation and not return to sleeping rough. |
HHCPL |
April 2025 and on-going |
Data indicators report and dashboard WMCA comparison data |
There is a Reduction in the numbers of RS found When people are rough sleeping, it is rare, brief and non-reoccurring. |
Partnership ILC&H Intelligence led |
|
T2.6 |
As part of the re commissioning of the housing related support services ensure that our floating support services are suitable, appropriate, value for money and can be reactive in crisis. |
HHCPL |
March 2026 |
New Housing related support specifications and provision |
We have good quality, vfm Housing related support services that meet the needs of people in housing crisis or who are homeless in the city |
Partnership ILC&H Intelligence led |
|
T2.7 |
As part of the re commissioning of the housing related support services in ensure that accessibility of support services is considered alongside our accommodation offers for single people or those who have complex needs (men, women, under 25s)
|
HHCPL |
March 2026 |
New Housing related support specifications and provision |
We have good quality, vfm Housing related support services that meet the needs of people in housing crisis or who are homeless in the city |
Partnership ILC&H Intelligence led |
|
T2.8 |
As part of the re commissioning of the housing related support contracts carry out a review of our front door arrangements for those who are in crisis (men, women, under 25s, families, DA survivors)
|
HHCPL |
September 2025 |
New Housing related support specifications and provision |
We have good quality, vfm Housing related support services that are accessible meet the needs of people in housing crisis or who are homeless in the city |
Partnership ILC&H Intelligence led |
|
T2.9 |
Where homelessness cannot be avoided, we have systems in place to ensure that stays in temporary accommodation will be for as short a time as possible, and placements will be suitable for the needs of the households. |
H&H Operational Lead Property |
On going |
TA average length of stay data |
There is a reduction in how long households spend in temporary accommodation |
ILC&H Intelligence led |
|
T2.10 |
Carry out an analysis into PRS evictions to understand trends and underlying reasons for evictions and develop options and incentives to help reduce evictions
|
H&H Operational Lead People
|
June2025 |
Completed analysis and review |
We have a clear understanding of the drivers that impact PRS, and a robust attractive landlord offer |
ILC&H Intelligence led |
|
T2.11 |
Review of our provision of temporary accommodation to ensure it is sufficient to manage the current and future demand and it is suitable, to a good standard and procured to ensure value for money is achieved.
|
H&H Operational Lead Property |
April 2025 Ongoing |
Various schemes delivered. Meriden St Chace Ave
|
Our emergency accommodation offer is good quality, meets demand and is VFM. |
ILC&H Intelligence led |
|
T2.12 |
Ensure that families are only placed into B&B accommodation as an emergency and for no longer than 6 weeks |
H&H Operational Lead Property
|
On-going |
As close to zero as possible |
No families are accommodated in B&B |
ILC&H Intelligence led |