Your questions answered
How long do I have to wait before you respond, once I have made a complaint?
This can vary, however we aim to make initial contact within 3-5 working days, although it can be longer during busier times of the year, especially during the colder months
How do I know if my complaint is an emergency?
If there is a serious imminent risk of harm to an occupier, this would be treated as an emergency, for example overflowing sewage, heating failure in cold weather, dangerous electrics. This would be assessed on a case by case basis.
How quickly can I expect a response if my case is an emergency?
If a case has been assessed as an emergency we aim to contact you within 24 hours during week days.
What can be expected after first contact?
Usually we will serve a power of entry notice under the Housing Act giving both the landlord and tenant 24 hours advance notice of a proposed property inspection.
I am not sure whether the Safer Housing Team can assist with my query.
If you are unsure, please submit your query providing as much detail as possible. We will review the information and advise you accordingly.
I would like to provide feedback or make a complaint about your services.
To make a comment, compliment or complaint, please visit this page
I have not been contacted by an Environmental Health Officer since I submitted my query.
We aim to respond to your query as soon as practicable. For follow up, please contact our administration team by telephone on 02476 975 495 or by email at housingenforcement@coventry.gov.uk.
I wish to remain anonymous.
You can contact us anonymously or specify in your communication that you would like to remain anonymous. In such cases, your details will be kept confidential. Please note, however, that we will be unable to provide you with updates on your query.
I would like to complain about my housing conditions but do not want my landlord to find out that I complained.
The Housing Act 2004 requires us give at least 24hrs notice to both the owner and the occupier of the premises before exercising power of entry. However, we will always consider any safeguarding concerns.
Why did the environmental health officer not take enforcement action despite carrying out an inspection?
Depending on the nature of the inspection, we will assess our observations and contact you with the outcome. Please note that our enforcement powers are limited, and where we are unable to assist, we will advise you accordingly.