Making a complaint about rented accommodation

COVID-19 (Coronavirus)

General information about private-sector housing issues during the Coronavirus pandemic.

Disrepair Complaints

To help alleviate the spread of the disease, the Housing Enforcement and Property Licensing Teams will only be carrying out essential visits where it is considered completely necessary and only after completing a suitable risk assessment.

Where a complaint regarding poor conditions is received, the case officer will contact the tenant(s) and ask them to provide photographic or video evidence to enable the Council to assess the risk.

The Council is still responsible for investigating poor housing conditions and will do its utmost to ensure that Landlords fulfil their legal obligations but this must be balanced against the risk of infection or spread of the virus.

Tenants must complete our pre-inspection screening questionnaire as part of the risk assessment process.

Where an inspection is unavoidable then social distancing will be applied.

Tenancy Relations and Evictions

The government has brought forward a package of measures to protect renters affected by COVID-19 (Coronavirus). With these in force, no renter in either social or private accommodation will be forced out of their home.

The Council will still investigate complaints of harassment and illegal eviction. Where a complaint is received the case officer will contact you to advise accordingly.  

We provide information and advice to tenants on a variety of subjects including:

  • Threat of eviction
  • Harassment from your landlord
  • Repairs to rented property
  • Mobile home sites
  • Licensing of rented accommodation
  • Planning enforcement

Advice to Landlords

The landlord is responsible for ensuring they comply with all relevant legislation. Please note that we do not advise landlords on how to comply with legislation and any information provided does not constitute advice and you should seek your own expert advice e.g. from a landlord association or solicitor.

Customer Services

Open 9am–5pm Monday to Friday (excluding bank holidays)

Tel: 08085 834333


If you do need to call us,
please try to avoid our busiest times
of lunchtime and early afternoon.

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