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COVID-19 (Coronavirus)

This is affecting us all at work and at home. We’re working hard to keep services running and will focus our efforts on the most critical elements. In doing so disruption to many services is likely.

Read our latest update

Making a complaint about rented accommodation

We provide information and advice to tenants on a variety of subjects including:

  • Threat of eviction
  • Harassment from your landlord
  • Repairs to rented property
  • Mobile home sites
  • Licensing of rented accommodation
  • Planning enforcement

Advice to Landlords

The landlord is responsible for ensuring they comply with all relevant legislation. Please note that we do not advise landlords on how to comply with legislation and any information provided does not constitute advice and you should seek your own expert advice e.g. from a landlord association or solicitor.

Customer Services

Open 9am–5pm Monday to Friday (excluding bank holidays)


Tel: 08085 834333


If you do need to call us,
please try to avoid our busiest times
of lunchtime and early afternoon.

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