We publish regular reports on how we meet our performance standards, giving figures of complaints received and decisions made, together with general feedback on performance.
We will use the information you provide to handle your complaint in line with the Council’s complaints policy. We may share this information with other organisations which may include independent external investigators, children’s advocacy services and the Local Government and Social Care Ombudsman. We will only share your information if this is part of solving your complaint. More information on how we handle personal information and your rights under the data protection legislation can be found in the full Privacy Notice: