Compliments, comments and complaints

At Coventry City Council we are committed to providing excellent customer service by putting local people and their needs at the heart of all we do. We encourage our customers to be involved in the decisions we make and in the development of the services we deliver.

Your feedback is important to us. Listening to your views helps us learn from your experiences, take action to put things right if something has gone wrong, and understand what we can do differently to improve our services in the future.

Where there are concerns, complaints or service failings we want to address them quickly and effectively, resolving them as early as possible, and seek to achieve a satisfactory outcome for all concerned.

We welcome all suggestions, Compliments, Comments and Complaints as we strive to continually evolve, improve and provide our services in the most effective and efficient ways.

How we handle your complaints

Our Complaints handling guidance.is an internal guide for managers and staff setting out how we deal with comments, compliments and complaints, but is published for transparency.