We are committed to helping people to pay their Council Tax bills. This includes:
Make a claim for Council Tax support.
Join over 80,000 other Coventry residents and pay your Council Tax by direct debit.
You will need your council tax customer reference number, your bank's sort code and your bank account number.
It is vital that you contact us to discuss the situation straight away.
You may be entitled to a discount / exemption or Council Tax support which may help to reduce the amount you have to pay.
If you do not pay as detailed on your bill then the council will have no alternative but to issue further documentation and take recovery proceedings against you. We will issue one of the following notices:
If you haven't brought your account up to date, we will issue a summons and costs will be added to your account. Three weeks after the issue of the summons if there is still a balance outstanding, the council will apply for a liability order at Coventry Magistrates Court.
We may contact you by phone, email or text message to tell you that a payment is late. Phone messages will originate from 024 7683 1111, text messages CoventryCC and emails [email protected]
The powers for recovery are contained within the Council Tax (Administration & Enforcement) Regulations 1992 (SI 1992 No. 613, as amended).
A reminder notice is issued in cases where we have not received instalments by the due date. The reminder will include any instalment(s) that have not been paid and any instalment(s) due within the next 7 days, from the date of issue of the reminder.
If the account is not brought up to date, the right to pay by instalments is withdrawn and a Magistrates court summons will be issued.
If you have paid the amount within 7 days of the reminder you do not need to take any action.
If you are unable to make the payment shown on the reminder then you should contact us, to discuss an alternative payment arrangement.
A second failure to pay will result in the issue of a second reminder. Again, this notice will include any instalment(s) that have not been paid and any instalment(s) due within the next 7 days.
If the account is not brought up to date, the right to pay by instalments is withdrawn and a Magistrates court summons will be issued.
If you have paid the amount within 7 days of the reminder you do not need to take any action.
If you are unable to make the payment shown on the reminder then you should contact us, to discuss an alternative payment arrangement.
A third failure to pay will result in the issue of a final notice. The issue of a final notice means that the right to pay by instalments has been withdrawn and the full charge needs to be paid within 7 days. Failure to pay the balance will result in the issue of a Magistrates court summons.
A final notice will also be issued for accounts where there is no right to pay by instalments, as the amount payable was previously requested on the council tax bill in one lump sum.
If you are unable to pay the balance in full as shown on the final notice then you should contact us, to discuss an alternative payment arrangement.
If payment has not been received in accordance with the reminder, second reminder and/or final notice then a summons is issued.
If the council tax account is in joint names, each liable person will be issued with a separate summons. If payment (including the £78.50 summons costs) is received in full before the summons hearing takes place no further action will be taken.
If you are unable to make payment in full then you should contact us, to discuss an alternative payment arrangement.
Before we agree a payment arrangement with you, we will ask some questions. Such as:
We will ask you to make an immediate payment to help reduce the amount you owe, so please have your credit or debit card details to hand.
We will still ask the court for a liability order to be granted but no further action will be taken, as long as you pay as agreed.
If you find that you are unable to maintain your arrangement you must contact us straight away.
The summons directs you to attend a hearing at Coventry Magistrates Court, Little Park Street, Coventry CV1 2SQ.
However, you do not need to attend court if you pay the full amount owing including costs before the hearing date.
If you do attend court, you will be interviewed by a member of our staff at our helpdesk who will:
Everyone has the right to appear before the court in person if they choose, but few do so. This is because the magistrate cannot consider:
Email - [email protected]. Please ensure that you include the following information in the body of your email:
If your email does not contain the required personal information we may need to contact you to request this before we provide a response to your enquiry.
Call 024 7683 1111, our opening hours are 9am to 5pm Monday to Friday.
Open 9am–5pm Monday to Friday (excluding bank holidays)
Email: [email protected]
Tel: 024 7683 1111
Visit: http://www.coventry.gov.uk/myaccount
If you do need to call us,
