Disposal of large or bulky items

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  1. Disposal of large or bulky items
  1. Book a bulky waste collection

Book a bulky waste collection

COVID-19 (Coronavirus)

Do not book a collection if you have suspected or confirmed coronavirus. Please follow the guidance of how to dispose of waste if you have had or suspected coronavirus. 

We collect from specific areas of the city on weekdays between 8am and 5pm. Your collection day will depend upon where in the city you live.

Collection day by ward - up until the week ending 5 December 2021 
 Day of the week Ward
Monday Bablake, Holbrooks, Longford, Henley
Tuesday Upper Stoke, Lower Stoke, Wyken
Wednesday St Michael's, Cheylesmore, Binley and Willenhall, Earlsdon, Chapelfields
Thursday Wainbody, Westwood, Whoberley, Woodlands
Friday Sherbourne, Foleshill, Radford
Collection day by ward - after the week commencing 6 December 2021 
 Day of the week Ward
Monday Bablake, Holbrooks, Longford, Henley
Tuesday Upper Stoke, Lower Stoke, Wyken
Wednesday St Michael's, Cheylesmore, Binley and Willenhall, Earlsdon, Chapelfields
Thursday Sherbourne, Foleshill, Radford
Friday Wainbody, Westwood, Whoberley, Woodlands

Items need to be out at the front of the property on the ground floor and accessible without need to enter your property/garden. This must be before your appointment time on the day of collection. The householder does not need to be present for collection.

We are not able to give a specific time of collection, if you are not able to be in on your collection day please consider leaving any items that are suitable for reuse somewhere that is sheltered from the weather, but which is accessible by Emmaus collection staff.

All Emmaus collection staff are formally checked by Coventry City Council and are insured to work with members of the public. They will carry formal identification and will present it if asked.

Charges

We have extended our 50% off a bulky waste collections and will run this along side City of Culture.  So get your bookings in before the end of March 2022.

How charges will be calculated

  • We will collect up to five items for a set fee. 
  • Up to a further five items may be collected for a set fee per item
  • The total maximum number of items we will collect will be ten

A discount is available for people who are on:

  • State pension
  • State benefits (Job Seekers' Allowance, Housing Benefit, Disability Allowance)

Please note payment must be made in advance.

Bulky waste collection charges - prices below include the 50% discount up to the end of May 2022.
Item Standard cost Cost to those entitled to a discount
Up to five items £16.63 £13.75
Additional items (up to a maximum five further items) £2.75 £2.20

How to pay

You can now book a bulky waste collection online through My Account.

Alternatively a debit or credit card payment can be made by telephone (Monday to Friday). When payment is made you will be told the date the collection will be made.

Please help us by placing the items in the location agreed on the day of collection.

How to cancel or change your collection 

If you wish to cancel the collection, you will need to contact us by 4pm the day before your collection is due to arrange a refund.  If you wish to cancel a Monday collection you must notify us on the Friday before to ensure we can get your cancellation or change updated prior to collection. 

If you book the bulky waste collection service online through My Account you can cancel or change your booking online in the My Requests tab.

Customer Services

Open 9am–5pm Monday to Friday (excluding bank holidays)

Tel: 08085 834333

Visit: https://www.coventry.gov.uk/contactCustomerServices

If you do need to call us,
please try to avoid our busiest times
of lunchtime and early afternoon.

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