How to pay your penalty charge notice (PCN)

There are several ways to pay a penalty charge notice - remember that the charge is lower for quicker payment.

If you have recently received a penalty charge notice, there may be a short delay, which can take up to 24 hours before the details are available on our online or telephone payment systems.

Pay online

You can pay online using our secure payment facility 24 hours a day, 7 days a week with a credit or debit card.

Pay by phone

21 September: Due to a technical issue, our Automated Telephone Payment Line (024 7678 7778) is unavailable at present.

Pay in person

You can pay in person at our Customer Service Centre

Lost penalty charge notice

If you have mislaid your penalty charge notice, if you know your car registration number, we can trace the ticket within our system. Please note, this only applies to payment by post or in person not online.

Help and advice regarding financial hardship

Money and debt advice