Safeguarding procedures are coordinated by a social work or mental health team. They involve discussions, meetings and actions including:

  • Listening to you about what you want to happen
  • Planning how to look into your issue
  • Deciding how to best keep you and any other vulnerable people or children involved safe
  • Deciding on any actions concerning any organisation or individual/s who have caused harm

You (and/or your advocate) will have the opportunity to have your say at each stage in the process and how you would like to be involved.

Your social worker or mental health worker will explain the safeguarding process and ask you what you want to happen as a result of the harm or mistreatment being reported. This will be recorded in the main safeguarding records. The My Safeguarding Experience User Involvement (part 1) may be used to help guide and record conversations.

Once the safeguarding process is concluded, telling us about your experience of the process is really valuable to us as it helps to improve our service. There is an online user feedback form, or a downloadable user feedback form to print and post.

A Making Safeguarding Personal toolkit for Frontline Staff, Supervisors and Managers has been developed to support the different stages of the safeguarding process, which includes all the tools and explanations of how to use them.

In support of Making Safeguarding Personal we also operate a Complex Case and Risk Enablement Panel, recognising that enablement and working with risk are closely linked.

A small-scale study was commissioned by Coventry Adult Services Department, undertaken by Coventry University, to evaluate the implementation of Making Safeguarding Personal (MSP). Read the report into the findings.

Safeguarding adults

For general safeguarding adults information (non-case issues)

Address: PO Box 15
Council House
Earl Street

Telephone: 024 7683 3003