Performance matters
Our successes and delivering on improvements - updates from 2024 to 2025
Since the last Self-Assessment and Annual report were published, Coventry’s Adult Social Care services have made significant strides in enhancing support for individuals and communities. This provides a brief summary of some our key successes and improvements from 2024 to 2025.
Supporting hospital discharge and increasing independence through our Improving Lives Programme
Our Improving Lives approach, delivered with NHS partners was an ambitious programme to implement community led discharge through integrated teams of health and social care professionals who would focus on getting people back home with the maximum degree of independence. The programme trialled early in 2024 and by July 2024 we achieved city-wide roll out of our Community Integrated Teams.
Enhancing support to unpaid carers
We continued the delivery of our carers action plan. In 2024 to 2025 we further developed our support to unpaid carers in Coventry as highlighted in the Annual Report.
Annual Reviews of care and support plans
During 2024 to 2025 we reached a performance of 66.4% for completion of annual reviews. This is marked increase on the previous 3 years, improving our review performance and assurance that we are meeting the care and support needs of people in Coventry in a timely and appropriate manner.
Responding to people when they first make contact
Following a review of our early help team approach, we have enhanced our "waiting well" offer to ensure robust oversight for individuals seeking support. This encompasses those requiring assessments or reassessments, equipment provision, or outreach services such as hoarding support. Our Occupational Therapy service has introduced dedicated clinics to address the increasing demand for support with tasks like bathing and navigating stairs. These clinics provide an accessible option for individuals to receive assistance promptly, circumventing the need to wait for an individual visit from an Occupational Therapist.
Developing our Direct Payment offer
We have engaged on and implemented a new Direct Payments strategy which clearly sets out how we will improve our Direct Payments offer and ensure that Direct Payments are a meaningful option for more people with care and support needs and carers
Supporting our international recruits
We have developed effective support mechanism for both international recruits and employing providers through:
- employers’ forum - The provider forum is where social care employers who employ international recruits come together to discuss issues within the sector, solve problems and share their good practice with others
- ‘Welcome to Coventry’ - Welcome sessions for International Recruits. These welcome sessions will bring together a range of organisations and partners from across the city who can provide support in legal, employment, education, and food and/or wellbeing
Using technology to enhance our support offer
We have increased our use of new technology to support the delivery of care and support services through the Technology Enabled Care (TEC) Pilot as mentions in this Annual Report and Digital Transformation Funding – Digitising of Care Records.
As part of NHS England’s Digital Transformation Strategy, Coventry City Council, in partnership with Warwickshire County Council and the Coventry and Warwickshire ICB, has led on promoting the transition from paper-based record keeping to approved, digital solutions amongst regional home care and residential providers.
Supporting our diverse communities
We have improved our capacity and capability in supporting the different communities and diversity of needs within the city through:
- Social Graces - Developing the capacity of our workforce to respond to the diverse needs of our community we have implemented an organisational wide programme of Social Graces training. This will better enable our workforce to engage confidentially with residents on issues of diversity
- Access to information - We have improved the accessibility of information through increasing the provision of easy read and translated materials. Our experience surveys are also now available in a range of communication methods enabling feedback from more diverse groups
Leadership development
As a City Council, we have invested in leadership development through the ‘Owning and Driving Performance’ Leadership Development Programme which all senior leaders from our Service Manager level to our Chief Executive are participating in. The aim of this programme is to develop the culture of the organisation to be performance and development focussed, empowering people to make a real difference for the residents we support:
"We will do everything in our power to enable people across Coventry and Warwickshire to pursue happy, healthy lives and put people at the heart of everything we do".