Foreword
The production of this Annual Report remains an important part of the annual cycle of Adult Social Care. It provides an opportunity for reflection on the progress we have made and challenges we face in delivering Adult Social Care within the city.
Pete Fahy - Director of Adult Services and Housing
The report covers the period from April 2024 to the end of March 2025. As with the previous year’s report the structure follows the four themes of the CQC assessment framework, Assessing Needs, Providing Support, Safety in the System and Leadership.
Alongside this annual report we are also producing a Self Assessment. This contains more detail than the Annual Report and is produced as a separate document but for the purposes of CQC assessment the Annual Report and Self-Assessment together provide the overview of how we deliver Adult Social Care in Coventry, its impact and where we have opportunities to improve.
We are really proud of the progress we have made in 2024/25 as reporting in this report and how we provide a responsive service to a high number of people that contact us for support.
We are particularly proud of the changes we have made to carer support in Coventry and how that has extended the range of support available. We are also very proud of our approach to safeguarding and how we deal responsively where concerns are raised.
Over 2024/25 the integrated teams between health and social care that were implemented through our Improving Lives programme, have developed and are making a difference to our success in supporting people to live at home following a hospital stay.
Regardless of progress made there is always much more to do, and I remain certain that we will rise to the challenges and remain immensely proud and privileged to be the Director of Adult Social Care for Coventry City Council. I hope you find this Annual Report informative and as always myself and my team are happy for any feedback
Councillor Linda Bigham - Cabinet Member for Adult Services
It’s with great pleasure and pride I am introducing the Adult Social Care Annual Report for the third consecutive year. It is a privilege as Cabinet Member for Adult Services to reflect on the achievements, dedication and hard work of our workforce during the past year.
Each year an Adult Social Care Report is produced, and this offers a vital insight into the services provided with the support of our partner organisations. We want to explain this as clearly as we can and that’s why we try to make it available to as many people as possible. In particular, it reflects on the experiences of those using the services – and the difference, the care provided, makes for people.
We should not underestimate the increasing demands and challenges placed upon this service, including the limited funding available. The team have continued to provide high quality services, care and respite to the most vulnerable adults living in the city and to those unpaid carers who carryout such a vital and important role in supporting and caring for loved ones.
Our staff in Adult Social care are showing real adaptability and innovation, embracing the developments in care technology and digital options to ensure we continue to support people to maintain their independence and to increase accessibility to our services.
I would also like to acknowledge that many people who work in social care also have caring responsibilities outside of their job. This often isn’t recognised but requires a huge sacrifice and resilience.
The level of care and empathy, the dedication and respect demonstrated never ceases to amaze me and the examples we see in this report highlight fantastically the outcomes and impact these attributes lead to. Staff are really making a difference on an individual level by focussing on each person and what is important to them!
We will very soon receive an assessment of our Adult Social Care Services, undertaken by the Care Quality Commission and the contents of this report gives me great reassurance that the work and impact reflected will be well received.
I hope you find the report is helpful and interesting, but please do get in touch if you would like any further information or to offer us any feedback on the Annual Report by emailing getinvolvedasc@coventry.gov.uk