The Coventry Offer explains in brief what you can expect from Coventry City Council’s Adult Social Care and Support Services.

Although it refers to the Council provision of adult care and support for those over age of 18 - many people with care and support needs are helped by other organisations.

This includes other services, from NHS services to housing providers, voluntary and third sector organisations as well as informal networks that may be involved in supporting somebody.

It outlines the wider health and care services’ vision and principles – in other words what we are aiming to achieve, and then translates these into our approach to supporting people who come to Adult Social Care seeking support. This includes for their carers too.

The reason that we have summarised what we offer in this way, is to ensure that people with care and support needs, and their families, understand the support that is available.

We want to give reassurance to those residents who use the Council’s Adult Social Care Support Services and to give people realistic expectations about how these may be accessed.

It is explained in three parts, each of which can be read independently or as a whole depending on what you want to find out. The parts are as follows:

  1. Part one Our approach: This part outlines our overall approach to Adult Social Care and support, our vision as part of the Coventry and Warwickshire health and care system and how we aim to work with people with care and support needs, and with their carers.
  2. Part two How we will deliver our offer: This part provides more practical information about the types of support available and what you can expect if you contact us for support.
  3. Part three Useful information: Social Care can be complicated. This part aims to provide some basic and useful information regarding social care, including our legal duties, how to make contact and other organisations that may be able to support you.

To find out a bit more about the offer, watch this short introductory video from our Head of Adult Social Care and Support. 

Access the video transcript

Download printable versions and posters of the Adult Social Care Offer

Adult Social Care Direct

Speech impairment, deaf or hard of hearing? You can call using Next Generation Text (also known as Text Relay and TypeTalk): Call 18001 024 7683 3003

Address: PO Box 15
Council House
Earl Street

Telephone: 024 7683 3003