If there are disrepair issues in your house, you landlord has a legal responsibility to make repairs in a timely manner. They should not charge you for any costs associated with these repairs unless the disrepair was caused by you, your household, or your visitors.
Most landlords will make repairs when they’re made aware of an issue. Don’t be afraid to report an issue to your landlord, as this could lead to the situation becoming worse.
If your landlord does not make repairs in response to your complaint, you should contact them in writing, setting out the issues in your house and the action you want your landlord to take. You are legally entitled to know your landlord’s postal address, so this information should be provided in your tenancy agreement. Writing to your landlord will protect you from a retaliatory (revenge) eviction if you have to involve the Council. You can use our sample letter to help you.
If you have written to your landlord and they will still not make repairs, we can help you. Please complete this online housing service request form or fill in this paper housing service request form and post or e-mail it to us. We will need to contact you to inspect the house, and write to your landlord, so please make sure you provide all of the information we ask for, including contact details for both yourself and your landlord. Please also ensure that you complete the coronavirus screening questionnaire as we will not be able to inspect your home until we have received this.
If you are a RSL (social housing) tenant – for example if your landlord is Citizen (formerly Whitefriars), Orbit or Midland Heart – before we can help you, you will need to make a formal complaint to your landlord. If this does not help, you should contact the Housing Ombudsman. The Ombudsman is able to resolve the vast majority of disputes but, if you still need our help after this, you can contact us as described above. Please make sure you have proof of your ombudsman complaint available.