A Crisis Award can be considered where:
Please note that we may ask you to supply evidence of your emergency or disaster.
To apply for a Crisis Award, you must be:
Some people are excluded from claiming a Crisis Award, unless there are exceptional circumstances. In general, the following people are not entitled to a Crisis Award:
We consider your household circumstances to establish whether you are at immediate risk. This could include any medical conditions, disabilities or whether there are any young children in the family.
We will look at helping you in the short term, usually until your next benefit payment or wage payment is due.
A Crisis Award is intended to provide you with essential items in emergency situations:
Please note that we do not make payments in cash.
If you are experiencing difficulties paying your energy bills, the Government has agreed measures with energy suppliers to provide support to vulnerable customers. Find out about the help available.
From 31 December 2019 we will no longer be able to issue Paypoint vouchers for British Gas customers. Please contact your provider if you require emergency funding with your prepayment meters.
We may ask you to provide some proof of your emergency or disaster.
For example, if you have suffered a major fire, flood or gas explosion at your home, we will need to see evidence of this from the emergency services, or your landlord if you live in a housing association property.
If you have had money stolen, or you have no money because your purse/wallet/bag has been stolen or lost, you will need to report the matter to the police and get a crime/lost property reference number.
We may ask you to provide proof that you have no money available.
If you apply before 1:30pm, as long as we have all the evidence we need, we will let you know our decision on the same working day.
If we have agreed to give you a Crisis Award, you have to collect it from the Customer Service Centre at Broadgate House. We will let you know what time you can go to collect the award.
You will need to take some identification when you go to pick up the award. This could be your passport, driving licence or a recent letter or bill which shows your name and address.
Please note that we are not able to pay your travel costs to collect the award.