Quick links
- Why your bin may not have been collected
- What should I do?
- Find out was goes in each bin
- Extra waste
- Whole street missed
- When to report
- How to report
Why your bin may not have been collected
Reasons why your bin may not have been collected include:
- your bin was not out by 7am
- the wrong bin was put out
- your bin contained items or materials that we don’t collect
- your bin was too heavy to be emptied
- your bin had items that got stuck so couldn’t be emptied
- your bin was damaged and couldn’t be emptied safely
What should I do?
Use our helpful links to make sure your bin is ready to recollect on your next scheduled collection date.
Find out what goes in each bin
- Household bins – Blue-lidded (recycling) bin
- Household bins – Brown-lidded (garden waste) bin
- Household bins – Green-lidded (rubbish) bin
- Household bins – Food waste bin
Extra waste
If you have too much rubbish for your bin, Coventry residents can use the following services:
- Recycling and disposal centre (the tip), which is free to use
- Bulky waste collection service: a small charge applies
Whole street missed
The whole street can sometimes get missed because of roadworks, parked cars or bad weather that stops our trucks getting through. If this happens, you don’t need to report this to us as we already know which streets these are. Leave your bin out and we will come back to collect it. This can include a Saturday.
When to report
You should only report a missed bin if:
- you have put the right bin out by 7am
- you have put the bin out on the correct day
- your bin contained items that we can collect
Please report this to us within 2 days (Monday to Friday, including public holidays) of your collection date.
For example:
- if your collection day is Monday, you have until 5pm on Wednesday
- if your collection day is Friday, you have until 5pm on Tuesday
This will help us to get back out and recollect your bin as soon as we can. This could be the next working day or a Saturday. If you don’t report a missed bin within 2 days of your collection date, you will have to wait until your next scheduled collection date for your bin to be collected.
How to report
Online
By phone
Call 08085 834333 and select option 4.
Phone lines are open Monday to Friday 9am to 5pm (excluding bank holidays).
In person
Visit the Customer Service Centre during these opening times:
- Monday, Wednesday, Thursday and Friday, 9am to 5pm
- Tuesday, 10am to 5pm
- closed on Bank Holidays
Customer Services
Open 9am–5pm Monday to Friday (excluding bank holidays). If you do need to call us, please try to avoid our busiest times of lunchtime and early afternoon. Many queries relating to Council Tax, benefits or bin and bulky waste collections can be dealt with directly by logging into My Account.
