Why hasn’t my bin been emptied?
If we haven’t emptied your bin it will have a tag on in that tells you why we couldn’t empty it. The main reasons include:
- it contained items we cannot collect - you should put them into the correct bin or take them to the Household Recycling and Reuse Centre (the tip)
- it was too heavy - you should remove some of the items. You can get rid of extra waste at the Household Recycling and Reuse Centre (the tip)
- it had extra waste left by it - you should place it into your bin ready for your next collection or you can take it to the Household Recycling and Reuse Centre (the tip)
Once you have sorted the issue you should return your bin to your property until your next scheduled collection day.
We now have an app, Your Rubbish, that you can use to remind you to put out your bins on the right day, what you can put in your bins and more! Find out more about it on our Waste and recycling app page.
What do I need to do now?
- your bin only contains items we can take
- your bin isn’t too heavy
- all of the waste is contained in the bin and the lid can be shut
Then take your bin back in – we will collect it on your next scheduled collection day.
If I take the items out will you return to empty my bin?
No - we will not return to empty your bin until your next scheduled collection day. You should remove the items that we cannot collect and return your bin to your property until your next scheduled collection day.
How do I know which bin I should put items into?
To find out what goes in each bin visit:
- Recycling (blue-lidded) bin
- Garden (brown-lidded) bin
- Rubbish (green-lidded) bin
- A-Z of rubbish and recycling
What if my bin was too heavy?
If your bin is too heavy we cannot empty it as it may break, fall or damage equipment when lifted at the back of our vehicle. You should remove some of the items and return your bin to your property until your next scheduled collection day. You can take extra waste to the Household Recycling and Reuse Centre (the tip).
What if I have too much waste for my bin?
If have too much for your rubbish for your green lidded bin visit the Coventry Recycling Club to find out more about reducing the amount of waste you produce and for tips on how to recycle more. Extra waste can be taken to the Household Recycling and Reuse Centre (the tip).
You can apply for additional recycling (blue-lidded) bins and garden waste (brown-lidded) bins online.
Why does it matter which bin I put items into?
Putting things that we can’t collect into the recycling (blue-lidded) or garden (brown-lidded) bin can contaminate the whole load collected by our crews. Putting the wrong items into these bins can cause problems with the recycling process and increase costs of providing the service.
Households in Coventry currently only recycle about 30% of their waste. If people put all the things that can be collected into their blue-lidded and brown-lidded bins then we could be recycling 48% of all household waste.
The bin tag should go into your rubbish (green-lidded) bin. It is not recyclable because it needed to be weatherproof.
Open 9am–5pm Monday to Friday (excluding bank holidays). If you do need to call us, please try to avoid our busiest times of lunchtime and early afternoon. Many queries relating to Council Tax, benefits or bin and bulky waste collections can be dealt with directly by logging into My Account.