Request a new bin, a bin repair/replacement or bin removal

We provide bin repair/replacement where your bin has been broken or stolen. We aim to repair bins, instead of replacing them, where possible.

The delivery of a new bin is running behind schedule. It usually takes 8 to 10 weeks. We apologise for the delay and will deliver the requested bins as soon as possible. For green-lidded bins (rubbish) we aim to deliver these as a priority.

If you are a developer or are building a new property, please download the Waste Storage Technical Advice Note.

Request a new bin, a bin repair/replacement or bin removal

Customer Services

Open 9am–5pm Monday to Friday (excluding bank holidays). If you do need to call us, please try to avoid our busiest times of lunchtime and early afternoon. Many queries relating to Council Tax, benefits or bin and bulky waste collections can be dealt with directly by logging into My Account.

Telephone: 08085 834333