What isn't an ASB Case Review?
What isn't an ASB Case Review?
This process is for reviewing the handling of ASB cases to find new solutions. The review process will take a holistic view of your case’ it will and consider what approach agencies have taken or are taking, and any alternatives that may be available. Should you have a significant issue with a particular officer or decision from one agency or organisation we would recommend that you look to follow that agencies complaints procedure.
The ASB case review is not the right process if:
• you want to complain about poor service
• you feel an organisation didn’t follow its policy
• staff were rude or unhelpful
• promises weren’t followed up (e.g. missed calls or meetings)
These concerns should go through the complaints process of the organisation involved:
If your complaint relates to another organisation, then details of their complaints process will be on their own website. Please do not use the council complaints policy to complain about another organisation.
The ASB case review is also unsuitable for any challenge of a CPS decision to charge someone with a crime. Such matters may be suitable for consideration under the CPS Victims' Right to Review Scheme
An ASB case review can make recommendations to a person or organisation who exercises public functions, and the and the person or organisation must have regard to the recommendations in exercising public functions. However, an ASB Case review cannot require that an organisation take specific actions, particularly things like:
• Evict or move an alleged perpetrator
• Rehouse an applicant
• Arrest someone for an offence