Enabling people to live independently
People receiving support from adult social care and their carers
Adult Social Care provides a wide range of services to people across the city. Where people require support from social care, we work with people to maximise their independence and to ensure they receive the right level of support in the right place.
As of 31 March 2025, there were 3,721 people receiving long-term ongoing support from adult social care (a rate of 1,345 per 100,000). Even though the service works in a way that promotes people’s independence, the number of people referred to the service for care and support continues to rise.
This is placing increasing demand on a workforce, which is facing recruitment challenges. Consequently, a risk management prioritisation system is applied to ensure that available resources are targeted appropriately. The percentage of annual reviews completed for 2024 to 2025 was 66% which is an improvement from 2023 to 2024 which was 56%.
In addition, 88% of people in long term support had a review or assessment in 2024 to 2025. Satisfaction with adult social care Satisfaction with Adult Social Care (ASC) in 2024 to 2025 - 67.1% of care and support service users responding to a survey expressed satisfaction in the service they received.
This compares with 64.6% from the last survey conducted in 2023 to 2024. The most recent data we have to compare to elsewhere is for 2023 to 2024 and it indicates satisfaction levels are similar to the national average (England 65.4%).
In addition, we continue to seek views of those in receipt of services and listen to feedback from people throughout the year, not just via the annual survey. Adult Social Care has an equal responsibility for anyone providing unpaid care within the city. Anyone providing necessary care to another adult is entitled to a Carer’s assessment.
We continue to increase our engagement with the community and have held a number of ‘ASC engagement events’ in various locations across the city. This engagement activity has enabled the council to raise awareness of the Adult Social Care offer and how it can be accessed.
| Reporting period | Coventry (%) | CIPFA peer group (%) | England (%) |
|---|---|---|---|
| 2016 to 2017 | 62.0% | 63.5% | 64.7% |
| 2017 to 2018 | 60.1% | 64.0% | 65.0% |
| 2018 to 2019 | 63.4% | 64.0% | 65.0% |
| 2019 to 2020 | 63.1% | 63.2% | 64.2% |
| 2020 to 2021 | - | - | - |
| 2021 to 2022 | 62.0% | 63.2% | 63.9% |
| 2022 to 2023 | 60.5% | 61.7% | 64.4% |
| 2023 to 2024 | 64.6% | 61.5% | 65.4% |
| 2024 to 2025 | 67.1% | - | - |
| Reporting period | Coventry (%) | CIPFA peer group (%) | England (%) |
|---|---|---|---|
| 2016 to 2017 | 34.3% | 37.0% | 39.0% |
| 2017 to 2018 | N/A | N/A | N/A |
| 2018 to 2019 | 40.1% | 37.0% | 39.0% |
| 2019 to 2020 | N/A | N/A | N/A |
| 2020 to 2021 | N/A | N/A | N/A |
| 2021 to 2022 | 32.0% | 35.9% | 36.3% |
| 2022 to 2023 | N/A | N/A | N/A |
| 2023 to 2024 | 33.2% | 33.3% | 36.7% |
Short-term reablement services
As of 31 March 2025, 77.2% of adults who used social care services received short-term help and needed little or no ongoing support. This shows a positive trend over the past 2 years - up from 75.0% in 2022 to 2023 and 76.7% in 2023 to 2024.
This year, we worked closely with health partners through the Improving Lives programme. By co-locating teams and working together, we have shown that care can be better coordinated and more responsive when delivered directly in people’s homes especially during urgent or emergency situations.
The programme focuses on providing joined-up care based on individual needs, rather than fitting people into existing services. It also aims to help Coventry residents stay in their communities for as long as possible, only using hospital care when truly necessary. Early results from the implementation of these local integrated teams are showing positive outcomes for those receiving support.
Case study
Coventry Dementia Partnership Hub is a place where people with dementia and their families can come for information, support and engagement from pre diagnosis onwards, with an emphasis on partnerships and promoting independence and peer support. At the heart of the hub is a social café, offering a space for people to meet and share experiences in a welcoming and comfortable environment.
Hilda's story
Hilda and her niece Pauline tell us in their own words about the impact the service is making:
"I enjoy the company of others, chatting and reminiscing about the past, sharing tea and snacks (I have a sweet tooth). I am independent with personal care, but at times need the reassurance of someone watching me go up and down stairs.
I was born in Coventry and lived on Lentons Lane until I married John and moved to where I currently live. I am a widow, and despite having no children have an incredibly supportive and caring family. My niece Pauline, along with her husband Paul and family help with domestic issues e.g. shopping, laundry etc.
I had a busy working life, I was employed at Lucas Aerospace as a Wirer and Chargehand and was also a Union Rep until retirement. I come from a large family of 10 and have fond memories of childhood and into adulthood, remembering the enjoyable parties and social gatherings. I still enjoy music and can recall the happy times dancing with my husband John.
I had many hobbies and interests during married life; fishing, going to support Coventry City Football Club with family, going to watch Brandon Bees at the Speedway. I love to reminisce about past family holidays and holidayed abroad every year with my husband and sister. As recently as 2000 I went to Florida with Pauline and her family."
Hilda’s outreach sessions started in June 2023 and have proved to be of benefit to Hilda and her family. The feedback from Pauline, Hilda’s niece is testament to this as they messaged the team to say:
“On behalf of Paul and myself we would like to thank you so much for your kindness to Hilda and you made her feel so happy. All the family would like to say thank you”.
