Bin requests
Bin requests currently take 4 to 8 weeks.
Use this service to:
- request a new bin where there wasn’t one before
- replace a damaged, stolen or smaller bin
- request an extra bin
- remove an unwanted or abandoned bin
Before you request
| Bin types | Sizes currently provided |
|---|---|
| Green-lidded, blue lidded and brown-lidded bins | 240 litres (standard) or 180 litres (small) |
| Food waste bins | 23 litres |
- some residents may still have an older 140-litre small bin. You can select this size when telling us about a bin you already have.
- you need an active garden waste subscription to request a brown-lidded bin.
How to request
Online
Choose the type of bin request you need and complete the online form
By Phone
Call 08085 834333 and select option 4.
Our phone lines are open Monday to Friday, 9am to 5pm, excluding bank holidays.
In person
Visit the Customer Service Centre during these opening times: Monday, Wednesday, Thursday and Friday, 9am to 5pm Tuesday, 10am to 5pm Closed on bank holidays
Request a new bin
You can request a new bin if you have moved into a property and one or more of the bins you need are not there. If this is the first set of bins for a newly built property, contact your property developer instead. Bin requests currently take 4 to 8 weeks.
What you can do while waiting for your new bin:
Green-lidded (rubbish) bin: You can leave up to 4 black bags of household waste on your scheduled collection day. Please use strong black bags and double tie them securely.
Blue-lidded (recycling) bin: You can leave up to 4 clear and transparent bags of recycling waste on your scheduled collection day.
Brown-lidded (garden waste) bin: You can take your waste to the Household Recycling and Reuse Centre (The Tip).
Food waste bin: You can put your food waste in the green-lidded (rubbish) bin
Replace a bin
You can use this service to:
- replace a damaged bin
- replace a stolen bin
- swap for a smaller for larger bin
Bin requests currently take 4 to 8 weeks
What you can do while waiting for a replacement bin
Please leave the bin to be replaced somewhere the crew can easily access and take away.
If your damaged bin is still fit to use
Continue to present your bin at the kerbside on your scheduled collection day.
If your bin is stolen or too damaged to use
The following information may help while you wait for your bin(s) to be replaced:
- Green-lidded (rubbish) bin: You can leave up to 4 black bags of household waste on your scheduled collection day. Please use strong black bags and double tie them securely
- Blue-lidded (recycling) bin: You can leave up to 4 clear and transparent bags of recycling waste on your scheduled collection day
- Brown-lidded (garden waste) bin: You can take your waste to the Household Recycling and Reuse Centre (The Tip) Book a tip visit
- Food waste bin: You can put your food waste in the green-lidded (rubbish) bin
Request an extra bin
You can use this service to request:
- an extra green-lidded (rubbish) bin
- an extra blue-lidded (recycling) bin
- an extra brown-lidded (garden waste) bin
Bin requests currently take 4 to 8 weeks.
Extra green-lidded (rubbish) bins
Extra green-lidded bins are only available to households with additional or unavoidable waste needs. You should only apply if your household is already making reasonable use of recycling and composting services.
We will use the information you provide in the form to check whether your household meets the eligibility criteria.
After submitting the request, our team will contact you before making a decision.
Extra blue-lidded (recycling) bins
Extra blue-lidded recycling bins are available free of charge.
Extra brown-lidded (garden waste) bins
You must have an active garden waste subscription to request an extra brown-lidded bin.
Remove an unwanted or abandoned bin
You can use this service to ask us to remove
- a green-lidded (rubbish) bin
- a blue-lidded (recycling) bin
- a brown-lidded (garden waste) bin
You can request a removal if the bin:
- has been left in a public place for some time and does not appear to be in use
- is at your property and is no longer needed
Bin removal requests currently take 4 to 8 weeks.
Customer Services
Open 9am–5pm Monday to Friday (excluding bank holidays). If you do need to call us, please try to avoid our busiest times of lunchtime and early afternoon. Many queries relating to Council Tax, benefits or bin and bulky waste collections can be dealt with directly by logging into My Account.
