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Household bins

Request a new bin or a bin repair

We provide bin repair/replacement where your bin has been broken or stolen. We aim to repair bins, instead of replacing them, where possible.

Please note: the delivery of a new bin may take eight to ten weeks due to high demand.

  • If you are asking for a blue-lidded bin (recycling), please use your green-lidded bin (rubbish) for any recycling while you are waiting for delivery
  • If you are asking for a brown-lidded bin (food and garden waste), please take any waste to the Household Recycling and Reuse Centre (the tip) while you are waiting for delivery
  • If you are asking for a green-lidded bin (rubbish), we will collect up to four black bin bags per week while you are waiting for delivery. It would help us if you could add a note to the bin bags explaining why they are there so they are not mistaken for flytipping.

If you are a developer or are building a new property, please download the Waste Storage Technical Advice Note.

‚ÄčRequest a new bin or a bin repair/replacement.

Customer Services

Open 9am–5pm Monday to Friday (excluding bank holidays)


Tel: 08085 834333


If you do need to call us,
please try to avoid our busiest times
of lunchtime and early afternoon.

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