When will you pay my benefit?

We will usually pay you every two weeks for the previous two weeks and we will pay directly into your account.

In some circumstances, we can pay directly to your landlord. If we pay your landlord, we will pay them every four weeks for the previous four weeks.

Please note all benefit claims may take up to 4 weeks to process, please avoid contacting the team for an update before this time has passed.

Benefits service

Address: Broadgate House
Customer Service Centre

Telephone: 024 7683 1800