Book a pest control appointment

Before booking

Do not book an appointment if you, or anyone in your household have had a positive Coronavirus test within the last two weeks, or, if you or any other member of your household is currently self-isolating or are showing any symptoms of Coronavirus, including cold symptoms. We also ask, that any bookings requiring the pest controller to enter your premises, for the customer to ventilate the property with fresh air (open windows) prior to and during the pest controller visit.

We are currently experiencing delays for pest control appointments of up to 4-5 weeks. In order to keep waiting times to a minimum, only one booking per household is to be made at any one time (this is exempt if you have more than one type of pest in your household). If you are currently receiving a pest treatment, please do not make a new appointment as your pest control officer will provide you with your next appointment. If you no longer require your appointment, please cancel the appointment in order to free up the appointment for another customer.

We will deal with pests that are harmful to Public Health and wellbeing. Our staff are fully qualified, experienced and use the latest equipment. 

For further advice on how to deal with and avoid rat infestations in your garden, download our latest leaflet.


For domestic properties, treatment of rats, cockroaches, and bed bugs are free of charge. Please note, if upon inspection, a booking made for rats are in fact mice, you will be charged for the treatment of mice. Similar also applies for a wasps nest treatment that upon inspection are in fact bees, as a Council we do not treat bees and you will not be refunded. Therefore we advise that customers try to identify the pest species before booking where possible.

Competitive rates are offered for treatments of mice (inside the house) fleas, wasps, squirrels, moles and other nuisance pest problems. Please contact us for a quote. Discounts are available if people are in receipt of certain benefits (except for the treatment of mice).

A charge is made for commercial pest treatments, a free inspection survey quotation visit can be made on request. For further information about what we can offer your business, please view our commercial pest control pages.

Read about the use of insecticides and rodenticides.

How to pay

All payments are taken online or over the telephone when you book your Pest Control treatment.

Customer Services

Open 9am–5pm Monday to Friday (excluding bank holidays). If you do need to call us, please try to avoid our busiest times of lunchtime and early afternoon. Many queries relating to Council Tax, benefits or bin and bulky waste collections can be dealt with directly by logging into My Account.

Telephone: 08085 834333