Improving health, wellbeing and independence
Performance reflections
Our enablement and prevention approach is something we are very proud of and our collective work in partnership with health colleagues, Housing, Public Health, and the Voluntary sector ensures positive outcomes for the people we support. This is also demonstrated in our low conversion rate for people requiring ongoing care and support. Our approach provides a really great foundation to enable us to being to develop our Neighbourhood Health approach for the people of Coventry.
Our performance evidences a good enablement approach, with 73.6% of people achieving their outcomes following short-term reablement, exceeding the 65.1% target, although not as good as 77.2% last year. Demand for long-term support remains stable, with rates broadly unchanged, reinforcing the impact of prevention and early intervention in limiting progression into ongoing care.
Adult Social Care works with people to maximise independence and reduce reliance on long term care. This includes a range of support options including provision of equipment, prevention options and short-term services. Early prevention, strong enablement pathways, use of community and preventative services with a focus on independence rather than dependency. A combination of these factors means only a proportion of people contacting us require long term care.
We also continue to seek the views of people we support as well as hear feedback from people throughout the year not just via usual surveys. We continue to engage with the community and held a number of 'ASC engagement events' throughout the year in various locations across the city. These events provides opportunities to share information relating to adult social care and what we offer.
Our Carer satisfaction has improved significantly to 44%, reflecting the positive impact of enhanced support offers. While overall service user satisfaction has reduced slightly to 65.1%, it remains above target, suggesting a generally positive experience.
Life expectancy has plateaued for both males and females and remains below regional and national comparators, reinforcing the need to maintain focus on tackling health inequalities across the city.
Nationally, Life Expectancy has started to plateaux and in many areas fall. This is partly the residual impact of COVID-19, but not completely and we should not necessarily expect Coventry's Life Expectancy to improve further but instead focus on inequalities and the differences in Life Expectancy within the City.
Action taken in year
Despite increased pressure on acute Hospitals, and those presenting at hospitals with high acuity as well as seasonal variations in terms of winter pressures, we continue to support people positively via enablement pathways and this is available and offered to people who are new and already known to Social Care. Our market is very responsive to ensure timely discharge as well as support being available to avoid hospital admission.
Prevention and enablement remain a key priority; however this places pressure on the workforce. Risk prioritisation tools are in place to ensure resources are targeted appropriately. working in partnership with commissioning colleagues is key to ensuring that the market is robust and has a range of options for people who require care and support, this includes the voluntary sector.
Recent additions to carers support include an online platform (Bridget) which enables Carers to complete online self assessments which directs them to support available in the community. We've also implemented 'MyTime' which support Carers to access a variety of different types of breaks, which can include Hotel stays and attendance at Sports.
A New Carers strategy will be launched in 2026 to 2027 following engagement with Carers to determine priorities and support progress.
We will continue to engage with people to seek their views on Adult social care. We have a well-established stakeholder group where we engage and co produce with people who use our services. We are also continuing to use our demographic dashboards which provides useful intelligence that allows us to identify gaps and initiate targeted approaches.
The council has recently recommitted to the Marmot approach to reducing health inequalities; working both internally and with partners to ensure that services are benefitting all residents, including our most vulnerable. Differences in Life Expectancy across the city will continue to be the focus.